Friday, March 28, 2008

Pin-striped pair of heels

I have to sympathise with BA's Director of Operations, Gareth Kirkwood. As the man responsible for the current chaos at Terminal 5, he has some serious explaining to do. At best he faces a serious dressing-down from his boss. At worst - and it hardly bears thinking about - he might see his annual bonus reduced. Though, come to think of it, this might be interpreted as an acknowledgement that he is in some way responsible for the fiasco - a course of action that might spiral completely out of control.

No - Gareth's bonus is probably safe. I imagine it was probably the check-in staff and baggage handlers who screwed up.

1 comment:

  1. Looks like I was wrong - he's gone

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